SHIPPING & DELIVERY

BLACKPANTS holds stock of our range and we pride ourselves on providing a fast, reliable and hassle-free delivery service.

Our goal is to dispatch your online order on the same or next business day. In the unlikely event that an item is unavailable, we will contact you promptly to discuss an alternative, refund, exchange, credit or expected restock date.

PROCESSING YOUR ORDER

Orders placed before 10am (AEST/AEDT) on a business day will generally be processed and dispatched from our warehouse the same day.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

DOMESTIC DELIVERY – AUSTRALIA

All Australian orders are sent via Australia Post 

You can track your order through the Australia Post website:

https://auspost.com.au/mypost/track/

You can also access tracking directly from the link provided in your shipping confirmation email.

Signature on Delivery

Where a signature service is selected, someone at the nominated delivery address must be available to receive and sign for the parcel.

If nobody is available, Australia Post may leave instructions for collection from your nearest Post Office or another nominated collection point.

For this reason, we recommend providing a delivery address where someone will be available during business hours.

Authority to Leave

If you select a delivery option that allows your parcel to be left without a signature, please ensure there is a safe location at the delivery address.

Once Australia Post confirms the parcel has been delivered as instructed, BLACKPANTS cannot accept responsibility for loss or theft after delivery.

DELIVERY CONDITIONS

While we do everything possible to ensure your order reaches you promptly, delivery times are estimates and delays can occasionally occur outside our control.

BLACKPANTS is not responsible for delays caused by Australia Post or other delivery partners, customs processing, incorrect or incomplete delivery information supplied at checkout, extreme weather, public holidays or other circumstances outside our reasonable control.

Please check your delivery address carefully before completing your order.

INTERNATIONAL DELIVERY

International orders are sent via Australia Post and its international delivery partners.

Estimated delivery time: 2–14 business days after dispatch, depending on the destination and service selected.

These delivery estimates generally apply between metropolitan areas of major cities and do not include time spent in customs.

Tracking details will be provided in your shipping confirmation email where available.

Customs, Duties & Taxes

International shipping charges do not include any customs duties, import taxes, tariffs or other charges that may be imposed by the destination country.

Any applicable duties, taxes or customs charges are the responsibility of the recipient.

International Standard / Pack & Track

Estimated delivery time: 5–14 business days

Tracking will be provided where available.

This service may not include signature on delivery. If the parcel is delivered or left at the nominated address in accordance with the carrier's delivery instructions, BLACKPANTS cannot accept responsibility for loss or theft after confirmed delivery.

Express Courier International

Estimated delivery time: 2–8 business days

Tracking is provided with this service and a signature may be required on delivery.

If nobody is available to receive the parcel, the carrier may leave instructions advising where your parcel can be collected.

We recommend using a delivery address where someone will be available during business hours.

RECEIVING YOUR ORDER

When your parcel arrives, please check that the items received match your order.

If anything is missing, incorrect or appears to have been damaged in transit, please contact us as soon as possible so we can assist.

PROBLEMS WITH YOUR ORDER

We want you to have the best possible shopping experience with BLACKPANTS.

If you have any questions or problems with your order, please contact our Customer Service team:

orders@blackpants.com.au

When contacting us, please include as much of the following information as possible:

  1. Your name

  2. Your order number

  3. The date your order was placed

  4. Your tracking number, if available

  5. A brief description of the issue

Our team will investigate your enquiry and respond as soon as possible.